Our Team
Vikki Richardson
Home Manager
With 31 years of experience in the health and social care sector, Vikki has served as a CQC registered manager for 16 years, demonstrating strong leadership in overseeing large services encompassing nursing, residential, and residential dementia care. Recently, Vikki has taken on the role of commissioning new services, aiming to continue the track record of achieving “good” ratings with the CQC and aspiring to bring an “outstanding” rating to Kingsclere Court.
Vikki’s passion for people is evident in her commitment to supporting individuals in their personal growth. She firmly believes in a person-centred approach, not only towards those receiving care but also in cultivating a positive and supportive atmosphere for the staff. Recognising the lasting impact of learned behaviours, she strives to create something special for everyone involved.
Her caring philosophy is deeply holistic, and she emphasises the importance of instilling these values within her team. Vikki finds particular fulfilment in developing staff engagement and fostering open communication with residents on a daily basis to gather valuable feedback. Successfully executing these initiatives not only builds a positive environment but also cultivates a great culture within the home, ultimately resulting in happy service users.
Sahini Chatla
Customer Relationship Marketing Manager
Meet Sahini, a dedicated professional with a passion for enhancing the well-being and lifestyle of care home residents. With three years of experience in the care industry, She embarked on her career in as an activities coordinator, finding immense joy in engaging with residents and making a positive impact on their lives, particularly those living with dementia.
Later, she joined one of the luxury care home as hospitality manager to overlook hospitality services, wellbeing and customer relations to the residents living within the care home.
Sahini’s unique blend of experience, combining her care industry expertise with extensive digital marketing experience in multinational corporations, coupled with a master’s degree in marketing and business management, equips her with the skills to provide exceptional customer relations. Her journey in hospitality and well-being within care homes uniquely positions her to oversee the hospitality and customer relations aspects at Kingsclere Court.
Tracy Rosher
Administrator
Tracy brings over two decades of experience in Customer Services to her new role as the Home Administrator at Kingsclere Court. Tracy’s journey in customer service began in the banking industry, where she specialised in fraud prevention. She later transitioned to an insurance broker, focusing on accounts management. Tracy then took on a pivotal role as the Assistant to the Finance Director at Southend Airport, showcasing her versatility and adaptability.
Her professional journey culminated in a significant role as a Primary Care Support Officer for an NHS trust, where she worked alongside dedicated individuals in the healthcare sector. Tracy cherishes the experiences gained while working with wonderful people throughout her career.
Eagerly anticipating this new chapter, Tracy is excited to contribute her expertise to Kingsclere Court. As the Home Administrator, she is committed to providing exceptional customer service to the residents, combining her extensive background with a passion for fostering a positive and supportive living environment.
Would You Like To Be Part Of Our Wonderful Team?
Have Any Questions?
Give us a call if you would like to discuss about care needs of your loved ones. Our friendly team member will assist you
Contact us to request a copy of our brochure. One of our team members will send it in an email to you, or post it to you.
Book a visit for a private tour to our lovely home. One of our team member will show you around and answer all your queries.